Refund Policy

Last Update: April 2026

This policy explains how we review refund requests for Email-Check.app credits, subscriptions, duplicate charges, and billing issues. We try to keep billing clear and resolve mistakes quickly.

Refund eligibility

Refunds are reviewed case by case. We generally approve refunds for duplicate charges, mistaken purchases reported promptly, service issues we cannot resolve, or unused purchases where a refund is required by applicable law.

Before you request a refund

Please include enough detail for us to find the charge and account:

• The account email tied to the purchase
• The charge date, amount, and invoice or receipt number if available
• Whether the purchase was credits, a subscription, or an enterprise invoice
• A short explanation of the issue so we can fix the root cause

How to Request a Refund

To request a refund, please contact our support team:

• Email: support@email-check.app
• Include"Refund Request" in the subject line
• Provide your account email and order details

Refund Processing Time

Approved refunds are sent back to the original payment method when possible. Processing time depends on the payment provider and your bank, but most approved refunds are submitted within 5-7 business days.

Items usually not refundable

The following are usually not eligible unless required by law or agreed in a written contract:

• Credits or subscription usage already consumed through API requests
• Accounts suspended for abuse, fraud, or Terms of Service violations
• Custom implementation, migration, or consulting services already delivered
• Enterprise contracts with custom terms

Questions?

If you have any questions about our refund policy, please contact us at support@email-check.app. We are here to help.